Westchester County has announced an expansion of its Bee-Line call center hours to improve service for bus riders. The initiative, in collaboration with Liberty Lines, aims to enhance customer support by extending operational hours and incorporating bilingual staff.
Liberty Lines, now managing the call center under a new contract with the county, will add more personnel, including Spanish-speaking agents. This development is part of a five-year agreement that followed a thorough review and competitive bidding process, reportedly saving taxpayers millions. Feedback from riders, advocates, transportation experts, and officials was gathered to ensure the changes meet community needs.
County Executive Ken Jenkins emphasized the importance of accessible assistance: “This is about ensuring our residents have access to timely assistance whenever they need it. Whether a question arises early in the morning, during a weekend commute, or in Spanish, our goal is for every resident to connect with a knowledgeable representative quickly and easily. By expanding the Bee-Line call center, we are taking another important step toward creating a more responsive and inclusive transit system for all members of our community.”
The updated schedule will not incur additional costs for taxpayers and aligns with Westchester’s commitment to quality transit services. The new operating hours are Monday through Friday from 6 a.m. to 8 p.m., and weekends and holidays from 8 a.m. to 6 p.m.
With these enhancements, the county anticipates improved wait times and better accessibility for residents seeking Bee-Line assistance. The changes are set to be implemented starting Monday, May 12.
